Until recently I had Sweeney's (Yarraville) managing a rental property for me. When my current tenant left I decided to change estate agents. During the final inspection with Sweeney's a number of items were identified that need to be fixed by the tenant or via VCAT. 

Once Sweeney's found out I was changing agents they basically said they had no responsibility for fixing the items and the new agents could do it.

Find it remarkable that someone who has been charging me management fees, suddenly decides they no longer have responsibility for fixing damage done while they managed the property. 

What wonderful people

Swineton

Same happened to me when I changed managing agencies over 1 year ago.   I had foolishly maintained a fairly hands off approach as I was abroad for work most of the time and when I came home after several months away I was confronted with such gross incompetence that I was left with no choice but to sack the agency and transfer to a new one. 

Now I am still abroad most of the time but when I'm home I schedule property appointments, take photographs, follow up on action items, keep detailed minutes - basically treat the managing agency/tenant relationship like a part time job. 

In addition, I now write to each new tenant via snail mail to inform them of my email address and advise them to give me a heads up when things are not going well.  This has been a real saviour as the managing agent now cannot hide when they are not performing.  I am not out to 'get' the managing agent, but I am paying a handsome management fee and I expect them to uphold their contractual obligations.  When I see this is not happening I get things done myself - its my investment and tenants to protect after all. 

 BearBait